Service Day and Time
When are my scheduled collection days?
If you have an account with us and want to find your recycling and rubbish collection schedule, you can find it in your contract. If you have any trouble locating it, please get in touch with our Customer Service team at 0800 367 735.
What time does the driver normally collect from my site?
This may vary depending on the driver’s schedule for the day. Our drivers operate between 2am-3pm daily, your collections will be completed during this time. On some occasions, there may be unexpected delays due to unforeseeable circumstances.
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will get in touch with you shortly.
How do I increase/reduce my collection days?
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will get in touch with you shortly.
I need to change my collection days/times.
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will get in touch with you shortly.
My collection falls on a public holiday
Our drivers operate 365 days a year (including on public holidays).
Your collections will go ahead as normal on the scheduled collection day(s).
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here if you need to skip a collection or make any temporary schedule changes.
How do I skip my collections?
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will get in touch with you shortly.
