CASE STUDIES

Real sites, practical problems, clear service outcomes.

Explore waste and recycling case studies from real Rubbish Direct customers, showing how practical service changes can improve access, recycling, site presentation and day-to-day management.
Rubbish Direct Customer Sites Featured in Waste and Recycling Case Studies

Waste and recycling case studies from real sites

See how different customers have approached collection timing, recycling, building access, rubbish-room management and day-to-day service requirements.

Fullers 360
Transport / public-use sites

Early-morning collections and practical waste handling around busy public operations.

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LesMills
Fitness / commercial

Reliable waste and recycling support for a high-use commercial environment.

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Active Building Management
Apartments / managed properties

Practical collection support that helps make rubbish-room management easier.

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Cordis Auckland
Hospitality

Recycling visibility, staff support and greater confidence in what happens after collection.

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Pacific Property Management
Managed properties

Consistent service across property-management requirements and multiple site needs.

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Sudima Auckland Airport
Sudima Auckland Airport

Waste and recycling support designed around hotel operations and service expectations.

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Find examples that match your site

Explore our waste and recycling case studies and customer testimonials to see how different sites have approached practical collection, recycling and service challenges.
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Brown Kiwi Travellers Hostel

Great service from Rubbish Direct and very nice people to deal with. A couple of times we have missed putting out our rubbish, gave them a call and it was absolutely no problem to come. They are always a pleasure to deal with not that we have to talk often because they just get on…

Blackstone Group

The phrase ‘not a problem’ is synonymous with this company. Rubbish Direct have proven to us, they are here to work with us.

Tony’s Restaurant

Professional, reliable and concerned. Love the annual review. Recommend the service to other people in the industry.

Tony’s Lord Nelson Restaurant

After years of unsatisfactory collections we stumbled on Rubbish Direct and we have been more than happy ever since.

Degree

Very reliable and continously looking at ways to improve our businesses rubbish efficiency.

Toto

Ever since I got out of my last waste contract I have been nothing but happy with our decision to go with Rubbish Direct. You guys have been punctual, reliable and very professional, the three things I look for in a business partner.

Rubbish Direct place picture
4.7
Based on 217 reviews
Tata Angel profile picture
Tata Angel
2 weeks ago
The place is awesome the staff is very friendly
Sajeewa Kumara profile picture
Sajeewa Kumara
1 month ago
Raheleh Abassy profile picture
Raheleh Abassy
1 month ago
Great service, reliable and easy to deal with. Always on time with collections. Highly recommend!
Christine Petty profile picture
Christine Petty
2 months ago
We e been using Rubbish Direct for four years now. They have never missed pickup on all this time and the collection trucks are so quiet and clean. Great value and great service. Thanks guys.
Darren Rowe profile picture
Darren Rowe
3 months ago
Very good.
Rahul Singh profile picture
Rahul Singh
3 months ago
I found the website to be very user-friendly and easy to navigate. The layout is clear, the information is easy to find, and the overall experience is simple and efficient.
karthik ramanathan profile picture
karthik ramanathan
3 months ago
Very good service and highly recommend
Davinder choudhary profile picture
Davinder choudhary
3 months ago
Steve Simms profile picture
Steve Simms
3 months ago
We’ve used Rubbish Direct for many years – blown away about how responsive and professional the company is. Even more impressive is that fuel levies are not “part of life” as these guys have become more efficient on their routes. Well done team.
john Palmer profile picture
john Palmer
4 months ago
Great team and friendly service provided.
Young LEE profile picture
Young LEE
4 months ago
Dee D profile picture
Dee D
5 months ago
neville Cotter profile picture
neville Cotter
5 months ago
Jowie Ticsay profile picture
Jowie Ticsay
5 months ago
Vaitaki Ormsby profile picture
Vaitaki Ormsby
5 months ago
Thank you Pat The Rubbish Man for Maintaining our Bin area clean. Pat has a positive attitude and great vibes. He is an exceptional worker shows pride in his work Thank you. I Highly recommend Rubbish Direct 🎖️🎖️🎖️🎖️🎖️
Ed Tofilau profile picture
Ed Tofilau
6 months ago
Very friendly team with great communication.
Beau Mabbett profile picture
Beau Mabbett
7 months ago
Sharron Lamb profile picture
Sharron Lamb
8 months ago
Excellent response and feedback re my request.
Daniel Mulipola profile picture
Daniel Mulipola
8 months ago
Rubbish Direct are the gold standard in the waste industry.

They’ve serviced our complex for over a decade, providing reliable and tailored service that suits our needs.

Whatever the job, you can trust the Rubbish Direct team to get it sorted!
Leyton Coutts profile picture
Leyton Coutts
8 months ago
Bruce McCloskey profile picture
Bruce McCloskey
8 months ago
Amazing Team
Faupula Vaka profile picture
Faupula Vaka
8 months ago
Stephanie Lee profile picture
Stephanie Lee
8 months ago
There was initially a miscommunication regarding the cancellation fee, which was disappointing. However, the team took the time to listen to my concerns, communicated openly, and resolved the issue professionally. I appreciate their effort and the positive way the situation was handled.
Good
Catherine Norman profile picture
Catherine Norman
9 months ago
Rubbish Direct have been a great service. They have keep to the schedule we have put into place. Great communication. Recommended ++
Margo Lyu profile picture
Margo Lyu
10 months ago
I just want to leave my gratitude and positive review for Mark and his team. Thank you for being such a kind business owner who genuinely cares about people and communities. This company doesn’t only keep our areas clean but they are very nice people who are there to communicate and discuss any questions and concerns quickly and kindly
Thank you
Mande profile picture
Mande
10 months ago
Dan Johnston profile picture
Dan Johnston
3 years ago
Rubbish Direct consistently provide us with excellent service.

Thanks heaps.

On behalf of Waitemata Football Club
Robert Lowe profile picture
Robert Lowe
3 years ago
Mark and the team are all about customer Service. Would highly recommend. The service is next level.

I had an issue and they went the extra mile to help accommodate and resolve my issue.
Brady Arblaster profile picture
Brady Arblaster
3 years ago
Mark from Rubbish Direct has been great to deal with, he was quick to respond to our initial enquiry and then progressing to quoting, contract and implementation of the bin. He and the Rubbish Direct team have also been great regarding any follow up queries we had. I have been, and will be, recommending Rubbish Direct to anyone considering having a large bin emptied regularly.
toni Gabriel profile picture
toni Gabriel
3 years ago
Amazing team to deal with , super efficient and quick to deal with
Anton Pienaar profile picture
Anton Pienaar
3 years ago
I had an issue around rubbish removal at our apartments. After some calls, the GM Mark called me directly on a Sunday to resolve the removal issue and also offered to improve their services desk process to avoid this in the future. Brilliant and professional responses and service!
Ian Mcleod profile picture
Ian Mcleod
4 years ago
What a company. Have you heard of ESG?
Environmental, sustainability, Governance.

Rubbish direct are NZ leaders growing into this requirement.

Proud to be partners with Rubbish direct in working on sustainability for NZ.

Great company doing the hard job for Apartment and commercial buildings lowering Carbon Emmission.

Ian