AI Chatbot Service Privacy Policy and Terms & Conditions


Welcome to our website’s live chat service, powered by OpenAI and Google Dialogflow technologies. The AI Chatbot is designed to assist you with information about Rubbish Direct, including our products and services, guidance on recycling bin do’s and don’ts, and help with online forms such as casual orders or new service requests. By using this service, you agree to these terms.

AI Chatbot Training:

The AI Chatbot has been trained with specific information related to:

About Rubbish Direct
Our Products and Services
Guidelines on waste segregation, including what items can be recycled and what cannot.
Assistance with navigating and completing online forms like casual orders or new service requests.

Privacy Policy

Data Collection and Use:

The AI Chatbot is designed to improve your experience and service quality. To do this effectively, it may collect and store the queries and responses you provide during your interaction. Please be assured that all personal data gathered by the chatbot will be treated with the utmost care and respect, in full compliance with our website’s privacy policy.


We strive to maintain the confidentiality of your information. However, please be mindful of not sharing sensitive personal details through the chatbot, such as credit card numbers, driver’s license numbers.

For more information about Rubbish Direct’s data protection practices, please consult Rubbish Direct’s Privacy Policy. This is a key part of our Terms and Conditions and provides a comprehensive look at how we handle personal information across our services.

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Terms & Conditions

Accuracy of Information:

While the AI Chatbot uses advanced AI, there may be inaccuracies in the responses. Users should not solely rely on the chatbot for decision-making.

Any price-related information provided by the chatbot is indicative and may not be accurate. Our company is not liable for any inaccuracies in such responses.

No Liability:

We do not guarantee the accuracy, completeness, or usefulness of information provided by the chatbot and are not liable for any inaccuracies.

Users are advised to verify chatbot information with official sources or direct staff inquiries.

Usage Limitations:

The chatbot is for basic enquiries and assistance. It is not suitable for in-depth or specialised advice.

Access to the chatbot service may be limited or terminated for misuse or abusive behaviour.

User Responsibilities:

Users should use the chatbot as intended and refrain from sharing unlawful, harmful, or offensive content.
Decision-making based on chatbot information is the responsibility of the user.

Guide to Users:

At any point during the chat, you can type ‘Live Chat‘ to initiate a conversation with a live customer service agent. 😊


These terms and policies may be updated periodically. Continued use of the chatbot after changes indicates your consent to these changes.

Governing Law:

This agreement is governed by the laws of our operating jurisdiction.

Contact Us:

For queries or concerns about these terms or the chatbot service, please contact us through our website.

Changes to this Privacy Policy and Terms & Conditions

We reserve the right to make changes to this Privacy Policy and Terms & Conditions.
Last modification was made 11/12/2023.