Missed Collections
I forgot to set out my bin. How do I arrange for a collection?
The collection will take place on the scheduled collection date. Please ensure the bin is available the night prior to collection. To arrange an additional collection please contact our Customer Service team on 0800 367 735 or fill out our enquiry form here. Note* travel charges may apply.
Driver did not pick up my bin.
Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will review this further.
Why was my collection missed?
We do apologise if your collection has been missed. Please contact our Customer Service team on 0800 367 735 or leave your client ID or service address on our enquiry form here, and we will investigate why your collection was missed.
