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Operations Manager

Be the Driving Force Behind Our Daily Excellence

Rubbish Direct is a fast-paced, ISO-accredited waste and recycling company based in Auckland. We are seeking a sharp, confident, and results-driven Operations Manager to lead key aspects of our frontline operations.

This is a leadership role with hands-on involvement — ideal for someone who thrives on complexity, drives change, and knows how to balance people, process, and performance.

Key Responsibilities

• Logistics & Dispatch: Oversee daily operations including driver performance, route planning, roster management, and vehicle scheduling. Ensure timely and reliable service delivery across all runs.

• Team Leadership: Manage a frontline team, set clear KPIs, conduct performance reviews, and foster a culture of accountability and development.

• Process & Systems Improvement: Work within and challenge our bespoke operational systems. Use data to identify inefficiencies, streamline workflows, and drive smart decision-making.

• Health & Safety: Maintain ISO 14001 and ISO 45001 standards. Conduct regular hazard identification, implement corrective actions, and promote a safety-first culture.

• Customer Service Operations: Monitor service KPIs, investigate complaints, and collaborate across departments to ensure operational consistency and customer satisfaction.

• Strategic Execution: Work closely with the General Manager and Managing Director to translate high-level goals into frontline execution. Lead initiatives that enhance scalability, compliance, and operational maturity.

• Budget & Performance Management: Manage operational budgets, monitor key metrics, and produce regular reports on delivery performance and areas for improvement.

What You’ll Bring

• 5+ years of experience in senior operational leadership, preferably in logistics, waste management, or service delivery.

• Proven ability to lead and develop frontline teams.

• Strong analytical skills and familiarity with data-driven decision-making.

• Hands-on experience with process improvement and operations software.

• Working knowledge of ISO and EHS compliance practices.

• Resilience, adaptability, and a proactive problem-solving mindset.

Why Rubbish Direct?

We’re a growing, values-driven business with a loyal customer base and a big future. You’ll get a competitive package, strong support from senior leadership, and a genuine opportunity to shape how we operate.

If you’re ready to lead from the front and want a role where your decisions make a real impact every day — apply now.

If this position interests you, the process for you to apply via Indeed is as follows:

• When you apply you will be directed to our careers page and will be asked to complete the prescreen application form
• Make sure you have written a cover letter explaining why you think you are the right person for the job. Demonstrate the attributes & skills we are looking for, what makes you tick and what motivates you.
• A current CV that includes your last 3 jobs and your reasons for leaving.
• Only applicants that follow this process will be responded to.

About Rubbish Direct

Rubbish Direct provides rubbish and recycling services to commercial, hospitality and apartment operations within the Auckland region. Our business may be rubbish, but our customer service is second to none and we pride ourselves in doing a really great job every time. We specialise in finding solutions, not excuses, so we can get the job done.